Five things we learned from Penn Medicine innovation guru Roy Rosin

WATCH: 5 Things We Learned From Roy Rosin

WATCH: 5 Things We Learned From Roy Rosin

During a virtual result, Penn Medicine's Chief Innovation Officeholder talked about solving problems by asking "how" not "can"

Jun. 25, 2020

Philadelphia is riddled with problems. We know this, of grade—information technology's what guided the cosmos of The Philadelphia Citizen and its focus on championing solutions.

In a fascinating conversation on Wednesday night between Citizen co-founder Larry Platt and Penn Medicine Chief Innovation Officer Roy Rosin, information technology became apparent to the nigh 250 guests in omnipresence that you lot can't solve any trouble—whether it's reinventing razors or tackling the challenges of a pandemic—without asking the right questions, and corralling the right experts.

"[People] can't reveal to you the solution very oft. Y'all take to get deeply embedded and only see everything and see all the things that they can't articulate or can't remember or are not fifty-fifty aware of," Rosin said. "Once you lot get that deep into what the trouble is, you can generate a whole bunch of different directions."

Over the course of the hour-long event, Rosin fabricated articulate that he believes deeply in the potential for Penn Medicine—and the people who work there—to solve some of the biggest obstacles facing our urban center, including most recently when the Covid-xix pandemic hit.

"From the time I walked in the door at Penn eight years agone, what I establish consistently were people who support the idea of making things meliorate," he said. "These are mission-driven individuals who want to make the world a amend identify."

If yous missed the chat, you can watch the full interview here (we've even edited out the technical glitches!). Or continue reading to find a scattering of the many insightful takeaways we gleaned from the man Platt in one case dubbed the smartest person in Philadelphia you haven't heard of.

1. He focuses on "how" not "tin can"

On innovating, Rosin said it's more transformative to inquire how can we do something, versus can we do this. When you ask the latter, you're likely to go a no—but when you ask how, you open the door to progress. If that'southward not a mantra we should all adopt, what is?

2. He's got passion in spades.

Information technology's clear that passion and pity drive Rosin's work. Yes, he has a Harvard degree in economic science, an MBA from Stanford and well-nigh two decades of experience in Silicon Valley under his belt. But the health care sphere is so clearly where he's meant to be.

Just one example: When an result attendee asked Rosin for insight on how to amend dr.-patient communication, Rosin talked nearly the importance of finding the right md, making sure the time spent together is existence used well, being part of a health care system where doctors use electronic consults during part visits to connect with specialists (and thereby fast-track the reply-getting process for patients).

And he acknowledged that in that location'southward no silver bullet to solving the problem. When the questioner divulged that she personally lived with wellness issues related to a rare birth defect, he offered to talk to her after the event to help her find a Penn doc who could help. It was a poignant moment, the likes of which you don't typically see in online events with experts.

"I don't want to oversimplify," he said. "When y'all have a complex chronic disease […] information technology really takes a special person to work with you lot and work with y'all carefully. Luckily the clinicians I work with are these wonderful, mission-driven people who put in the nights and weekends to practice that kind of thing. You find the right one, and dandy things happen. … [There are] people who are only bright physicians, and I'll see if I can connect you with one of those people."

3. No crazy ego here.

Rosin took reward of every opportunity to credit his Penn colleagues and sing their praises, over his. It's an admirable leadership trait, and ane that Rosin might've picked upwardly during the xviii years he worked at Intuit under the tutelage of legendary leaders like Scott Cook and the late Nib Campbell.

"Bill was an incredible leader, he was an incredible people person. And I think his success in some ways was because so much of business is about humans. Business is fundamentally homo. […] Any i of us would've followed him up any mount that he told the states to accuse. He made united states of america feel special, he fabricated united states feel important, he paid attention to me before I deserved it," he said

4. He's not an early on tech adopter.

He may have the discussion "innovation" in his title but, no, he doesn't take every new gadget, or robots serving him meals at habitation.

"I'm like the concluding person to adopt new technology nowadays," he said, conceding that he's the only member of his team not on Slack. ("I probably drive my team crazy non being on it.") But, as he explains in the video, an reward to being somewhat of, well, a luddite:

"One of the things that I really think helped me in Silicon Valley was my ignorance. I was willing to enquire dumb questions. I'm willing to say when I don't sympathise things. I frequently don't sympathize things. But I effort to recollect through them logically and try to brand sense of it, and being a amateurish really helps people who are truly experts to sometimes step dorsum and say wait a infinitesimal, I'1000 seeing that through a new lens, I'm seeing that through new eyes," he said. "Sometimes it is that ability to be a niggling bit behind that doesn't harm you and then much and it does sort of start an interesting conversation."

And even though he doesn't have the glitziest toys, he of grade appreciates and celebrates engineering science. "I call back technology is the only fashion we really scale innovation. It's very hard to scale new things without technology underneath information technology. And then I'one thousand obviously a large fan of technology."

five. He believes the word "innovation" is hackneyed.

"It's probably the most overused discussion out there these days. It's 1 of those words that considering information technology at present means everything, it means goose egg," he said. "I observe myself being drawn more to terms like 'creative trouble-solving' than innovation just because it is such a beaten-up, overused word nowadays."

And he fabricated clear that the way to creatively solve for any problem is to start by listening. Securely.

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Source: https://thephiladelphiacitizen.org/roy-rosin-5-things-we-learned/

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